Privacy Policy

Effective Date: January 5, 2024

1. Introduction
• Company Name: Ecom Founders LLC ("we," "us," or "our") provides live event services. We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner.
• Purpose: This Privacy Policy outlines how we collect, use, share, and protect your personal information when you use our website, purchase tickets, attend our events, or engage with us in any other way.

2. Information We Collect
• Personal Information: We may collect the following types of personal information from you:

◦ Contact Information: This includes your name, email address, phone number, and postal address.
◦ Payment Information: When you purchase tickets or other services, we collect payment details, including your credit card number, billing address, and transaction history.
◦ Event Preferences: Information related to your preferences for events, such as your favorite performers, preferred seating, or past event attendance.
◦ Account Information: If you create an account on our website, we collect your username, password, and any other details you provide.
◦ Demographic Information: This includes your age, gender, interests, and any other demographic details you voluntarily provide.
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• Non-Personal Information: We may collect non-personal information about your use of our website and services, such as:

◦ Device Information: Details about the device you use to access our website, including IP address, browser type, operating system, and device identifiers.
◦ Usage Data: Information about how you interact with our website, including pages visited, links clicked, and time spent on the site.
◦ Location Data: General geographic information based on your IP address or specific location data if you have enabled location services on your device.
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• Sensitive Information: We do not intentionally collect sensitive personal information such as health data, religious beliefs, or political opinions. If you provide us with such information, you consent to its processing as described in this policy.
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3. How We Collect Information
• Direct Collection: We collect personal information directly from you when you:

◦ Register for an account on our website.
◦ Purchase tickets or services through our website.
◦ Sign up for newsletters, promotions, or surveys.
◦ Contact our customer service team for support or inquiries.
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• Automatic Collection: We use cookies, web beacons, and other tracking technologies to collect non-personal information automatically when you:

◦ Visit our website or interact with our online content.
◦ Open our emails or click on links within them.
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• Third-Party Collection: We may receive personal information about you from third-party sources, such as:

◦ Social media platforms when you interact with our accounts.
◦ Payment processors and ticketing platforms when you complete a transaction.
◦ Marketing partners who provide us with additional demographic or preference data.
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4. Use of Your Information
• Providing Services: We use your personal information to:

◦ Process ticket purchases and deliver services.
◦ Manage your account and provide customer support.
◦ Personalize your experience on our website and during events.
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• Communication: We may use your contact information to:

◦ Send you event-related updates, confirmations, and reminders.
◦ Respond to your inquiries and provide customer support.
◦ Send marketing communications, newsletters, and promotions if you have opted in to receive them.
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• Analytics and Improvement: We use non-personal information to:

◦ Analyze website usage and improve our services.
◦ Monitor and improve the performance of our website and online content.
◦ Conduct research and surveys to better understand our audience.
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• Security and Compliance: We may use your information to:

◦ Detect, prevent, and respond to fraud, security breaches, and other malicious activities.
◦ Comply with legal obligations, such as responding to court orders or law enforcement requests.
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5. Sharing Your Information
• With Service Providers: We share your personal information with trusted service providers who assist us in operating our website, processing payments, delivering services, and conducting marketing activities. These providers are required to protect your information and use it only for the purposes for which it was shared.
• With Event Partners: If you attend an event, we may share your information with the event organizers, venues, and performers for purposes related to the event, such as ticketing, seating arrangements, and event management.
• For Legal Reasons: We may disclose your personal information if required to do so by law, or if we believe such action is necessary to:

◦ Comply with legal obligations or government requests.
‍◦ Protect the rights, property, or safety of Ecom Founders LLC, our users, or others.
◦ Investigate and prevent fraud, security breaches, or other illegal activities.
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• In Business Transactions: If Ecom Founders LLC is involved in a merger, acquisition, sale of assets, or other business transaction, your personal information may be transferred as part of the transaction. We will notify you of any such transfer and any new applicable privacy practices.
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6. Cookies and Tracking Technologies
• Cookies: We use cookies to enhance your experience on our website. Cookies are small text files that are stored on your device when you visit our site. We use cookies to:

◦ Remember your preferences and settings.
◦ Keep you logged in to your account.
◦ Analyze site traffic and usage patterns.
◦ Deliver personalized content and advertisements.
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• Managing Cookies: You can manage your cookie preferences through your browser settings. You may choose to block or delete cookies, but doing so may affect the functionality of our website.
• Other Tracking Technologies: We may use web beacons, pixel tags, and other tracking technologies to collect information about your interactions with our content. These technologies help us measure the effectiveness of our marketing campaigns and improve our services.
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7. Data Security
• Security Measures: We implement a variety of security measures to protect your personal information, including encryption, access controls, and secure servers. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee the absolute security of your data.
• Data Breaches:In the event of a data breach that compromises your personal information, we will notify you and take appropriate steps to mitigate the breach, in accordance with applicable laws and regulations.
• User Responsibilities: You are responsible for maintaining the confidentiality of your account information, including your password. Please notify us immediately if you suspect any unauthorized access to your account.
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8. Your Rights and Choices
• Access and Correction: You have the right to access and update your personal information. You can do so by logging into your account or contacting our customer service team.
• Data Portability: In certain circumstances, you have the right to request a copy of your personal information in a structured, commonly used, and machine-readable format.

• Deletion: You may request that we delete your personal information, subject to certain legal exceptions. We will make reasonable efforts to comply with your request in a timely manner.
• Opt-Out: You may opt out of receiving marketing communications from us by following the unsubscribe instructions in our emails or by contacting us directly. Please note that even if you opt out of marketing emails, we may still send you transactional or event-related communications.
• Do Not Track: Our website does not currently respond to Do Not Track signals. However, you can manage tracking through your browser settings and other tools.
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9. International Data
• TransfersData Transfers: Your personal information may be transferred to and processed in countries outside of your own, including countries that may have different data protection laws. By using our services, you consent to the transfer of your information to these countries.
• EU-U.S. Privacy Shield: If applicable, we comply with the EU-U.S. Privacy Shield framework when transferring personal data from the European Union to the United States. We are committed to safeguarding the privacy of EU residents and ensuring that their data is handled in accordance with applicable laws.

10. Children's Privacy
• Age Restrictions: Our services are not directed to individuals under the age of 21. We do not knowingly collect personal information from children under this age without parental consent.
• Parental Consent: If we become aware that we have collected personal information from a child under the applicable age without parental consent, we will take steps to delete that information as soon as possible. If you believe that your child has provided us with personal information without your consent, please contact us immediately.
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11. Changes to This Privacy
• PolicyPolicy Updates: We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or other factors. When we make changes, we will update the "Effective Date" at the top of this policy and notify you as required by law.
• Your Continued Use: Your continued use of our services after any changes to this Privacy Policy constitutes your acceptance of the updated policy. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

‍12. Contact Us
• Privacy Inquiries: If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

◦ Email: info@ecomfounders.com
◦ Mailing Address: 7 Boulden Circle, New Castle DE 19720